Privacy Policy

Liberty Utilities Privacy Notice Highlights

This statement applies to the Liberty Utilities and the www.ParkWater.com website
Effective Date 01/07/08

Personal Information

    • We collect personal information you provide when you access your account information.
    • We use common internet technologies such as cookies on our website which automatically track and collect traffic data.
    • For more information about our information collection practices please click here.


    • We use the information you submit to provide you with the services you requested.
    • We do not use your personal information to send you unsolicited information or promotional material.
    • We do not share, trade, or sell information about you with other marketers without your permission.


Access Request

    • You may request access to the personal information you have submitted to Liberty Utilities by clicking this link.


Important Information

    • We take steps to protect the information you provide against unauthorized access and use.  Find out more by clicking here.
    • If your access information is lost or stolen, click here to find out what you should do.


How to Contact Us

    • You can write OR EMAIL us at:
      Liberty Utilities
      Public Affairs Department Privacy Inquiry
      P.O. Box 7002
      9750 Washburn Road
      Downey, CA 90241-4002


1.  Information Collection

  Liberty Utilities’s purpose in collecting personal information from you is to provide you with the services you request.  We are committed to respecting your privacy rights as a user of our website.  This Privacy Policy explains the steps we take to protect privacy and comply with applicable law for our website.

2.  What Information We Collect

(a)  Personal Information

When you visit Liberty Utilities’s website, we will not collect any personal information about you (including but not limited to your name, address, telephone or fax number, and email address), unless you provide it to us voluntarily.  You can still visit our website even if you do not provide any personal information to us, but you will not be able to access your account information.  In order to access your account information on the website, you must provide us with certain information which personally identifies you:  name, account number, email address, mailing address, and phone number.  If you send us an email, we may collect any personal information you provide.  If you pay your bill using our website, we will not collect your credit card or bank account information.

(b)  Traffic Data

We automatically collect certain aggregate data called web log information (such as your web browser, operating system, pages visited, bandwidth, tags, etc.) and use cookies when you visit any page of our website.  For example, when you visit one of our website pages, our web server will automatically recognize some non-personal information, including but not limited to your IP address, the date and time you visited our site, pages you visited, whether you’ve been to our site before, referring sites (the website you came from), how you entered and exited the site, the type of browser you use (e.g., Internet Explorer), the type of operating system you use (e.g., Mac OS, Windows’ XP, Vista) and the domain name and address of your internet service provider (e.g., AOL).  This traffic data is anonymous information that does not personally identify you but is helpful for marketing purposes and improving website performance.  Our cookies, web beacons, and web log do not collect or contain any personal information such as your name or email address.

3.  How We Use Your Information

(a)  Use of Personal Information.

Your personal information is used exclusively by Liberty Utilities and its vendors to provide the services you request.  Liberty Utilities’s vendors are restricted from using this data in any way other than to provide services for Liberty Utilities and may not share or sell it.  In some cases, we may need to use your personal information to contact you in connection with the services you request or enforce our terms of use.  We do not use your personal information to send you unsolicited information or promotional material and will not disclose your personal information to third parties for direct marketing purposes.

(b)  Use of Traffic Data.

Liberty Utilities uses web log information and other traffic data to help us design or modify our website, assess the use of its features, and otherwise manage it.  This information may also be used if necessary, however, to help identify any person who tries to hack into or damage our website.  We may also share this information with law enforcement agencies if we believe we have evidence of a violation of computer security or related laws.

4.  Data Security

Liberty Utilities is committed to keeping the personal information you provide to us secure and will take reasonable precautions to protect your personal information from loss, misuse or alteration.  Liberty Utilities’s vendors who have access to your personal information in connection with providing services for us are required to keep the information confidential, employ reasonable practices and safeguards to protect that information, and are not permitted to use this information for any other purpose than to carry out the services they are performing for us.  We use secure connections on our website to protect payment information during its transmission.

Liberty Utilities reserves the right to share personal information to respond to duly authorized information requests of governmental authorities or where required by law.

Although Liberty Utilities uses industry standards to protect your personal information, internet data transmission cannot be made completely secure and you accept that risk when you transmit personal information to us.

5.  Lost or Stolen Access Information

You are responsible for protecting your username and password.  If you lose control of this access information, you may lose access to your personal information, your personal information may be compromised, and you may be subject to legally binding actions taken on your behalf.  If you suspect that your access information has become compromised in any way, you must promptly notify us at publicaffairs@parkwater.com or 562-923-0711 x 1205.  We will then take steps to restore your secure access.

6.  Access Request

We maintain a procedure in order to help you confirm that your Personal Information remains correct and current.  At any time, you may update your Personal Information by email at publicaffairs@parkwater.com.

7.  Changes and Updates

Liberty Utilities reserves the right to modify this privacy policy at any time by posting the change on our website without any other notice to you.  Any change, will be effective immediately after it is posted.

8.  Cookies and web beacons

When you visit any page of our website, we may collect some non-personal information about your or traffic data.  This is done either through “cookie” or “web beacon” technology.  Our cookies, web beacons, and web log do not collect any personal information.

(a)  Cookies

When you look at a page on our website, we may store some information on your computer in the form of a small text file known as a “cookie.”  Cookies make it easier for you to use our website and help us make our website better.  For example, cookies prevent you from having to log in every time you visit our website.  They also help us identify popular and unpopular features of our website.  Nevertheless, most browsers can be configured not to accept cookies or indicate when a cookie is being applied.

(b)  Web Beacons

Web beacons are a tool which helps us determine if a website page has been viewed and how often.  When you ask us to send you information, we may use web beacons to establish how many of our emails are opened.  In general, any electronic image viewed as part of a website page, including, an ad banner or other link, can act as a web beacon.

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