Customer Service
Or Emergencies
800.727.5987
Hearing Impaired
562.299.5158
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FAQs

We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. Liberty Utilities takes great pride in providing you with professional, courteous, and prompt service.

If you have a question, concern or comment about your water service, we encourage you to call customer service at 800.727.5987.

Liberty Utilities Questions

How can I or my organization participate in the programs provided by the City I live in?
Contact the community services or volunteer center in your city.

How can I or my organization get involved in the Spark of Love Program?
The Spark of Love program targets children in Los Angeles County foster care. If you are a foster child or the parent of a foster child contact your social worker for participation details.

How can I or my organization participate in the programs provided by the sheriffs department?
Contact your local sheriff station.

Tap Water Information

Where does my water come from?
Drinking water can come from different resources. For one, it can be pumped from the ground through wells. This groundwater is than purified, so that it will contain no more contaminants and is suited to drink. Drinking water can also be prepared directly from surface water resources, such as rivers, lakes and streams. Usually surface water has to undergo many more purification steps than groundwater to become suited to drink.

Account Questions

Why is my neighbor’s meter in my backyard?
When housing tracks were built in your neighborhood, the water pipelines and meters were put in backyards because it was thought to be cost-effective. The meters were placed in the pipeline easement. Therefore, your neighbor’s meter was installed next to your meter. Having the two meters together also make it easier to read the meters. As Liberty Utilities makes water system improvements, pipelines are placed in roadways and meters are placed in front yards.

Can you tell me where I have a leak?
The customer billing system flags high or unusual water bills. Customers are notified if they have a high bill consumption and are asked to check for leaks. Liberty Utilities personnel are not licensed plumbers, so it would be inappropriate for us to comment on the condition of your plumbing. However, it has been our experience that most often the culprit is a leaking toilet.

How much water does it take to fill my pool?
Use the following formula to approximate the amount of water needed to fill a pool: Length x Width x Depth x 7.48 = Number of gallons.

Billing Questions

Why is my bill so high?
Water is used in seasonal patterns. In order to determine whether or not you have an abnormal increase in water consumption, look at the current amount of water you used and compare it to the amount you used at the same time last year. This information is displayed on your billing statement. If there is a significant increase over last year’s consumption, examine your activities over the last few months. Did you have visitors, add a new lawn or landscaping, plant a garden, fill a pool or do anything else that could affect water usage? If so, this would explain the increase in consumption and corresponding dollar amount. If not, check your toilets and other fixtures for leaks. Next, if there has been no increase in your consumption and no leaks, let’s talk about the water rate. Liberty Utilities rates and services are regulated by the California Public Utilities Commission (CPUC). As a regulated utility, we may not change any rate or charge without CPUC authorization. The CPUC sets our rates by estimating our reasonable expenses and revenues, then adding a “fair and reasonable” return on our investment. Liberty Utilities’s water rates reflect the true cost of producing, treating, and delivering tap water. The water rates are not subsidized by property taxes or other outside funds.

What should I do if I can’t pay my bill?
Payment is due and payable when you receive your bill. We allow every customer at least 19 days from the date the bill was mailed to pay the bill. If you are unable to pay your bill within 19 days after receiving it, please call our office and an extension of time may be granted to allow more time to pay.

How many gallons are in a cubic foot of water?
7.48 gallons. 748 gallons = 100 cubic feet (1 CCF)

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